Return and Exchange Policy
At V ON V, we want to ensure your complete satisfaction with your purchases. Therefore, we have established a clear return and exchange policy to provide a smooth experience in case you need to return or exchange products purchased in our store. Carefully read the information below to understand how to proceed in different situations.
Right to Withdraw
According to the Consumer Protection Code, you have the right to withdraw from your purchase within 14 (fourteen) calendar days, counting from receipt of the product. To exercise this right, please contact our customer service team within this period for the necessary instructions.
The product must be returned in the original packaging, with no signs of use or tampering, accompanied by all accessories and manuals. The refund of the amount paid will be made after analyzing the returned product and confirming that it complies with the conditions established in this policy.
It is important to note that, in the event of a cancellation, the cost of return shipping will be the responsibility of the customer, except in cases where the product has a manufacturing defect or is a shipping error made by our team.
Commitment to Authenticity
In our store, each piece is carefully selected and authenticated by our specialized team. We guarantee that all products offered are genuine and meet the highest quality standards.
We understand the importance of trust when purchasing luxury items. Therefore, we offer a refund policy that ensures customer satisfaction. If you purchase a product and find that it does not meet the criteria of a luxury item, you can request a refund. To do so, you will need to provide evidence that demonstrates the product is not authentic or does not meet the expected quality standards.
Our goal is to provide a safe and satisfying shopping experience, ensuring that you are fully satisfied with your purchases.
Exchanges due to Manufacturing Defects
If the purchased product has a manufacturing defect, you must contact our customer service team within 14 (fourteen) calendar days from the date of receipt.
Technical analyzes will be carried out to verify the defect and, if confirmed, you can choose to:
Exchange of the product for an identical one
If available in our stock;
Receipt of a purchase voucher for the full value of the product to be used on future purchases;
Full refund of the amount paid, including shipping costs, if applicable.
Exchanges for Other Reasons
If you wish to exchange the product for reasons other than a manufacturing defect, please contact our customer service team for the necessary guidance.
In this case, the exchange will be subject to stock availability and the payment of any differences in value, if applicable. Return and reshipment shipping will be the responsibility of the customer, except in cases where the shipping error was made by our team.
General conditions
The return or exchange of products will only be accepted if the conditions established in this policy are observed.
Products showing signs of misuse, accidental or caused damage, broken seals, or absence of original items/components will not be accepted.
The deadline for resolving the return or exchange may vary according to the availability of the product in stock and the delivery region.
Products must be packaged properly to avoid damage during return shipping. If the product is returned damaged due to lack of adequate packaging, a return or exchange will not be accepted.
Customer service
We are available to answer any additional questions or provide assistance with the return or exchange process. Contact our customer service team through the communication channels available on our website.
Important: This return and exchange policy is subject to change without notice. We recommend that you regularly check this page to stay up to date with any updates or modifications.
Thank you for choosing V ON V. We are committed to providing the best possible shopping experience for our customers.
Shipping throughout Europe
14 days for exchange or return
All items on our website are authenticated
Your data is protected
